FAQ

BOOK YOUR STAY AT CHÂTEAU CARTIER NOW

Please note the indoor pool is permanently closed and access to the Kōena Spa experience (pool, sauna, etc.) is available at an additional cost. To view detailed rates or to book a room with the spa package included, please visit KOENASPA.com .

Essentials for Your Stay

Welcome to Château Cartier Hôtel & Resort
Your haven of comfort and wellness in the Outaouais region.
Here’s everything you need to make the most of your stay with us.

Eco-Friendly Commitment – Green Key Certification

We are proud to hold the Green Key Certification, a symbol of our commitment to sustainable and environmentally responsible practices. Thank you for supporting our efforts during your visit.

Electric Vehicle Charging Stations

Two EV charging stations are available onsite.
Please visit the front desk for usage instructions.

100% Smoke-Free Property

For everyone’s comfort, our entire property, including rooms and balconies, is completely smoke-free.

Complimentary Wi-Fi – Intello Network

Stay connected with ease:

Network name: Château Cartier
Login: last name + room number
Need tech support? Scan the QR code provided in your room.

Ice Machines

Ice machines are available on the 2nd and 4th floors.
An ice bucket is provided in your room.

Laundry Service

A self-service laundry station is available.
Please inquire at the front desk for more information.

Housekeeping Service (On Request)

Housekeeping is available upon request.
Please inform the front desk before 2:30 PM on the day you wish to schedule it.

Towel & Robe Policy – Eco-Conscious Practices

As part of our sustainability initiative:

Please return your robe after visiting Kōena Spa.
Do not use in-room towels at the spa – fresh spa towels are provided at check-in.
For replacements, please contact the front desk.
A $100 fee per robe may apply if not returned.

Exclusive Offers for Hotel Guests

As a valued guest, enjoy exclusive discounts on:

The Koena Spa
Our restaurants ONO and KaTO
The Château Cartier Golf Club
Various wellness and stay packages

Ask the front desk for more details.

Need Assistance?

Our team is always happy to help.
Thank you for staying with us — and for being a part of the Château Cartier experience.