Château Cartier Hotel & Resort is committed to providing you with an efficient and personalized Internet experience. This online privacy and security policy outlines the information we collect through our websites and personal devices, how we use this information, and how we protect your personally identifiable information. This policy also details our practices for obtaining personal information from other sources, such as written or verbal communications or information collected at a hotel.
This policy was updated on February 5, 2024.
When you place an order, make a purchase, or visit our websites, we may ask you to provide your name, email address, postal address, phone number, credit card information, or other details. When you visit our websites, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse our websites, we collect information about the web pages or products you view, the websites or search terms that referred you to our websites, and how you interact with our websites.
When you visit our hotel, we may collect information about the goods and services you purchased during your visit, as well as the time you spent enjoying various services offered.
NWe use the information collected about orders to communicate logistical issues related to booking with us, process your purchases of goods and services from us, respond to questions, comments, and other requests, review our orders for potential risks or fraud, conduct internal research and development, improve our websites to better serve you, and, where it matches the preferences you have shared with us, provide you with information or advertising relating to our products or services. We also use your personal information to enhance the efficiency of our hotel’s operations and facilities to optimize and improve our guests’ experience.
Château Cartier Hotel & Resort does not disclose your personal information to third parties without your consent, unless authorized or legally required to do so (e.g., by testimony in court, deposition, document request, subpoena, civil investigation demand, or other similar process under a competent court order, or to comply with applicable conditions imposed by a government agency or other regulatory authority, or other legal obligations).
We may transfer the personal information we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our activities (such as analytics and search engine providers that help us improve and optimize our website) who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and process personal information to the same standards set out in this policy.
We may process, store, and transfer your personal information in and to a foreign country, with privacy laws that are different and possibly not as protective as Canadian laws. In such circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to access your personal information under the laws of the foreign country. When we engage a service provider, we require that its privacy and security standards comply with this policy and applicable Canadian privacy laws.
We use technologies like cookies and pixels to provide, improve, protect, and promote our services. These cookies are used for a number of reasons when you interact with our website and services, as described below. Our website also uses cookies that allow us to track user behavior on other websites and platforms.
By using our website, you consent to our use of cookies as described in this privacy policy. You can adjust your browser settings to refuse some of these cookies. However, you may not be able to enjoy all the functions of our websites if you choose to do so.
The security of your personal information is important to us, and Château Cartier Hotel & Resort is committed to treating it with care.
We have taken reasonable administrative, technical, and physical measures to prevent unauthorized access, use, alteration, and disclosure of personal information entrusted to us. Your personal information is stored on secure networks and is accessible only to a limited number of people who have special access rights to these systems and are required to keep the information confidential. In addition, any confidential or credit information you provide is encrypted using SSL technology.
All purchase transactions are processed through a gateway provider and are not stored or processed on our servers.
Unfortunately, the transmission of information over the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of personal information transmitted to our websites. Any transmission of personal information is at your own risk. We are not responsible for circumventing any privacy settings or security measures contained on our websites.
Château Cartier Hotel & Resort has not reviewed all the websites or links connected to its websites and is not responsible for the content of such linked websites. The use of any linked website is at the user’s own risk.
Unless otherwise authorized or required by law or regulation, we will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for legitimate commercial purposes without notifying you and without your consent.
It is important that the personal information we hold about you is accurate and current. Please keep us informed of any changes to your personal information. The law allows you to request access to the personal information we hold about you and to have it corrected.
We may ask you for specific information to help us confirm your identity and your right to access, and to provide you with the personal information we hold about you or make the changes you have requested. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you, subject to any legal or regulatory restrictions.
We will provide your personal information subject to the exceptions set out in applicable privacy legislation. If you are concerned about our response or if you wish to correct the information provided, you can contact our Privacy Officer at reservations@chateaucartier.com.
Where you have given your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, where applicable, contact us at reservations@chateaucartier.com. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the implications of your choice at that time to help you make your decision.
We reserve the right to modify, add, or remove portions of this privacy policy at any time. We advise you to regularly check this page for any changes. Continued use of this website after the posting of changes to this privacy policy is considered consent to those changes.
Do you have questions or concerns about Château Cartier Hotel & Resort, our services, and privacy protection? Contact our team by email at the following address: reservations@chateaucartier.com, or by mail at the following address:
Nadhem Adnani
Privacy Officer
1172, chemin d’Aylmer
Gatineau, Québec J9H 5T2
Réservation
819-776-7937
Reservation
819-778-0000